The purpose of the regulation was to create a set of rules that made it easier for consumers to get compensation, where the burden of proof for the cause lay with the airline.
Whether it has actually become easier is probably open to interpretation. In any case, airlines do everything in their power to avoid paying compensation. At forsinketfly.testdev.dk/, we experience that our inquiry is met with an almost automatic response saying that compensation cannot be paid because the delay is due to circumstances beyond the airline’s control. However, the reality is that it takes a lot for a delay to be truly beyond the airline’s control. The most recent force majeure, as it’s called, was the Icelandic volcano that sent up smoke clouds making it impossible for planes to fly. Neither a strike nor heavy rain is a reason not to pay compensation.
So don’t let yourself be dismissed, and ask us for help if you’ve experienced a delay on your journey or a canceled flight.
